33dm Privacy Policy

33dm (hereinafter referred to as "we", "our", or "the platform") operates an online casino and sports betting service for users in Bangladesh. By accessing our website 33dm.cam or completing registration, you are considered to have agreed to all the terms of this privacy policy.

This privacy policy explains what types of information 33dm collects, why it is collected, how it is used, and what steps we take to protect your information. This policy applies together with our Terms and Conditions and Responsible Gaming policy.

You must be at least 21 years of age to use this platform. Collecting information from minors is strictly prohibited, and any such information submitted to us will be deleted immediately.

33dm collects user information in two main ways: information provided directly by you, and information collected automatically.

2.1 Information Provided Directly

Information you provide yourself:

• Full name and date of birth (for age verification).
• Valid email address — for account communications and security messages.
• Mobile number — for OTP verification and transaction notifications.
• Home address — required for identity verification purposes.
• National ID card or passport details — as part of the KYC (Know Your Customer) process.
• Payment information: bKash, Nagad, or Rocket account number — for financial transactions.

2.2 Automatically Collected Information

When you use the 33dm platform, the following information is recorded automatically:

• IP address and device type.
• Browser name, version, and operating system.
• Page views, click patterns, and session duration.
• Cookie and session tracking data.
• Referral source — where you came from before arriving at our site.
• Gaming history, bet amounts, and transaction records.

33dm uses collected personal information only for the following legitimate purposes:

• Account Management: To complete registration, login, and account verification processes.
• Financial Transactions: To process deposits and withdrawals, prevent fraud, and ensure anti-money laundering (AML) compliance.
• Customer Support: To resolve your queries via 24/7 live chat and send relevant information.
• Security and Compliance: To protect accounts, detect suspicious activity, and ensure age verification.
• Service Improvement: To analyze platform performance, add new features, and improve the user experience.
• Responsible Gaming: To monitor the risk of excessive gambling and provide assistance when needed.
• Relevant Notifications: To inform you of bonus offers, promotional information, and important updates (you may opt out of these notifications at any time).

33dm never sells your personal information to third parties for marketing or commercial purposes. However, limited information may be shared in the following circumstances:

4.1 Payment Processors

The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared securely with the relevant payment gateway providers. This information is used solely for transaction verification.

4.2 Technology and Infrastructure Partners

Technology providers and cloud service providers engaged to operate our platform work under strict confidentiality agreements. They may not use the information provided for their own purposes.

4.3 Legal Obligations

33dm is legally required to disclose relevant information upon receiving a valid order from law enforcement or the judiciary. Before any such disclosure, we seek legal counsel and provide only the specific information requested.

33dm applies industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: Our entire website operates on the HTTPS protocol, meaning all data transmitted between your browser and our servers is encrypted.
• Data Encryption: Sensitive information — particularly passwords and payment details — is stored in encrypted form in the database.
• Access Controls: Only designated staff may access your information for specific purposes; all access is logged.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by external specialists.
• Two-Factor Authentication: OTP-based verification is in place to protect your account.
• Firewall and DDoS Protection: The platform infrastructure is protected by advanced firewalls and attack-prevention systems.

Even so, no transmission of information over the internet can be guaranteed to be completely secure. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

The 33dm website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and store security tokens. Without these, the platform will not function properly.
• Functional Cookies: To remember your preferences, language settings, and personalized experience.
• Analytics Cookies: To analyze site usage patterns and improve the service. These use anonymous data.

You can disable cookies from your browser settings, though this may limit some features of the platform.

33dm retains your personal information only for as long as necessary:

• Active account data — for as long as the account remains active.
• Financial transaction records — for the period required under anti-money laundering (AML) regulations.
• KYC documents — for the legally applicable period even after account closure.
• Marketing communication consent records — for a reasonable period following withdrawal of consent.
• Customer support correspondence — for up to 12 months after the issue is resolved.

After the applicable period, information is securely deleted or anonymized.

As a user of 33dm, you have the following rights over your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will provide a well-organized report within 30 business days.

8.2 Right to Correction

If any information we hold about you is incorrect, you may request a correction. Our support team will assist with this process via live chat.

8.3 Right to Deletion

In certain circumstances you may request that your account and related information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or notifications, you can unsubscribe by clicking the "Unsubscribe" link in any message or by letting us know via live chat.

To exercise these rights, email us at [email protected] or contact us via 24/7 live chat.

33dm is a service for those aged 21 and above only. We do not intentionally collect information from minors. Age verification is mandatory at registration, and any attempt to bypass this process will result in the immediate suspension of the account and deletion of the related information.

If you are aware of a minor using our platform, please notify us at [email protected].

33dm reserves the right to review and update this privacy policy as needed. For any significant changes, you will be notified in advance by email to your registered address, and the "Last Updated" date at the top of this page will change.

Continued use of the platform after any changes will be considered as your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this privacy policy, please get in touch with us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali.

We are committed to responding to all inquiries respectfully and promptly.